RETURNS AND EXCHANGES
COCO BOO LOVES RETURNS
*PLEASE NOTE THIS POLICY RELATES TO OUR ONLINE PURCHASES ONLY. OUR IN-STORE POLICY IS DIFFERENT AND TERMS AND CONDITIONS FOR THOSE PURCHASES CAN BE FOUND ON THE IN-STORE RECEIPTS PROVIDED WHEN PURCHASING AN ITEM.
Coco Boo Loves accepts returns and exchanges of unwanted items within 14 days of receipt. Merchandise must be returned in original condition (unworn, unwashed, unaltered) and with tags attached.
Each Parcel will come with a returns form, when returning an item this form needs to be fully filled out and returned with the parcel. If this isn’t done fully it may delay our girls being able to allocate your order, which in turn will then delay the whole returns process. Please when posting parcels back try to use a secure, insured and tracked delivery service as unfortunately we can not be held responsible for missing parcels.
For international returns please mark clearly on the outer packaging; Returned goods - No commercial value. Without this if any taxes incur it will be your responsibility to pay to your shipper.
Please send all unwanted orders back to our Coco HQ:
COCO BOO HALIFAX LTD, 19 WESTGATE ARCADE, HALIFAX, HX11DJ
Do not forget to include your returns form within the parcel with all relevant information included. If returns forms or order details are not included this can delay the returns process and we cannot guarantee that we will be able to process the return within the allocated time mentioned.
ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR REFUND/EXCHANGE WILL BE PROCESSED WITHIN 5/10 WORKING DAYS.
You will receive a confirmation email from ourselves to confirm your return has been received. Once your refund has been processed please allow 3-5 working days for funds to reflect in your account, depending on your banking provider as unfortunately this is out of our control.
Original shipping charges are non-refundable. Please log into your account for confirmation of refund. We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.
Any customs or import duties charged on international returns will be charged to the sender except if the returned item is faulty. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information
RETURNS IN STORE
Orders can be returned in store however the order will be passed on to our online returns team and your refund will be processed in the same manner in which it was received and can take the same time frame mentioned above to be processed.
Online Refunds will not be processed in store and will always be dealt with by our online team.
If you would like to exchange an item to equal value or less, please request this on returns form and specify what style and which size you would like to exchange for. We will post out exchanged items free of charge thus covering those postage costs.
CBL MADE TO ORDER RETURNS
We are happy to accept returns on our made to order collection upon request. Please be aware that these items are made to order and our in house design team work around the clock to get these garments made to a perfect finish. A lot of hard work and tender loving care is put in to making sure they are that extra bit special. We do accept returns on these pieces if you're not completely satisfied however any adjustments, alterations, amendments can be also made at no extra charge, so if there is something just not quite right then please get in touch and our girls will make sure it is altered to your exact specification without any trouble at all.
Any further queries in regards to this please don't hesitate to contact us and our CBL team will get back to you as soon as possible.