How do I return an item ?
All the relevant information will be found on a corresponding returns form which will be provided within all orders.
Items are returned to our Coco HQ address:
ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR REFUND/EXCHANGE WILL BE PROCESSED WITHIN 5-7 WORKING DAYS- once processed please allow some time for this to reflect back into your account, this can usually take 3-5 working days all dependant on your banking provider. Please include your returns form within the parcel, if returns forms or order details are not included in the returns we can not guarantee that your return will be processed within the 5-7 working day time frame. Please log into your account for confirmation of refund.
Can I exchange an item?
Yes, items can be exchanged for alternate sizes or alternate stock dependant on the availability at that time. If an exchange isn't possible you will be informed and alternative options will be provided.
Do you have a size guide?
Please see our size guide at the bottom of the page, Any further information needed in terms of sizing please feel free to email one of our Coco Girls who will help you with all you need.
EMAIL: firstname.lastname@example.org Or call our HQ on 01422 329666
Can I collect from store?
Unfortunately this option is not available at present.
When will my order arrive?
Please be aware the CBL collection are made to order. Please allow 5-7 days working days before the item can be shipped. selected at the time of ordering. Please see our delivery information for further details on shipping.
What are your payment options?
Currently we are accepting payments via PayPal only.
Can you Provide international shipping?
We can, please see delivery options for further information.
If you still require further assistance then please feel free to contact one of our coco Dolls via email: email@example.com or call 01422 329666
What if my question hasn't been answered?
If your question hasn't been answered or you are wanting to find out more information please feel free to use our contact link on our website to send us a quick message or give our store a call on 01422 329 666 and one of our coco team can help you out.